Return & Refund Policy

Hey there! We do everything in our capacity to make sure that you don’t have to visit this page.Still, we goof up sometimes! 

If you are not entirely satisfied with your purchase, we’re here to help.


Returns

  • You have 7 calendar days to return an item from the date you received it.
  • If the product you received is broken during transit, please get in touch with us within 24 hours of receiving the product. You can either drop us a mail, call us or contact us on Social Media.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Conditions under which an item CAN be returned:
    • Product damaged during shipment.
    • Product delivered is different than what you ordered.
    • Size delivered is different than what you ordered.
  • Conditions under which an item CAN NOT be returned:
    • You had a change of mind. All our products are custom made specially for you when you place your order.
    • You entered wrong credentials while ordering. As all our products are printed on order only, we can not exchange/return your orders in this scenario.
    • You thought the size you ordered would fit you but it didn’t. Please check the size chart before making a purchase.
    • Color of the product is slightly different than what you saw on screen. Please understand that colors on screen depends on a lot of variable factors like screen resolution, screen angle, brightness etc.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


How To Return Your Item

To return an item to us, please mail it to the following address:

2347, Railway Road, Adampur -144102

You can also contact us if you have any questions.

Contact Us

If you have any questions on how to return your item to us, contact us at support@lookalive.store or call us on +91 7073342645